Project details
Client
SIAE
Year
From 2017 to 2019
Services
Digital
- Web interfaces
- Responsive
- e-Commerce
- Access and payment terminals
After a successful session in 2017, I was renewed for the 2019 edition. I am to keep the same cases and mainly the ticketing issue.
Current assessment:
Ticketing at the Paris AirShow consists of:
- 15 types of population
- 2 back-offices managing different profile rights
- 14 web interfaces ensuring a smooth implementation of procedures and delivery of access passes
- Physical mediums which differ depending on your type of population and need (vehicules and pedestrians)
- Logistic constraints
In order to manage all these parameters, the Show deals with close to 130 categories for access passes.
Challenge:
Our ambition is to simplify and make the ticketing system more flexible by:
- Reviewing the specifications of the interfaces so they will be more flexible and simplifying the restrictions associated with the system of categories so we can drastically decrease their number
- Reviewing and simplifying certain procedures
- The goal is also to modernize our web interfaces so they will be responsive
My responsibilities:
- Coordinating working groups - internal and with technical contractors - and working in line with the main objective
- Defining requirements and writing the functional specifications for each interfaces
- Building of UX Wireframes while taking into account SIAE's 2019 graphical guidelines
- Defining countdown schedules
- Project follow-up: following-up development status with technical teams, testing, coordinating the conception of all the access pass physical mediums with graphic designers, etc
Challenge:
The main challenge on this job was to take over the ticketing case – one of the most vital subject of the show requiring more than a year of preparation – 4 months before the big opening.
I tackled the case head on so I would quickly become familiar with all the elements revolving around the vast subject of ticketing:
- Web interfaces: 2 back-offices and profile and rights management, 15 types of population, 14 website interfaces ensuring a smooth implementation of procedures and delivery of access passes
- Logistic and safety constraints due to the exhibtion center (airport), state regulations for special event hosting a large number of visitors have a substantial impact on how we award access passes
- All physical mediums which differ depending on your type of population and need
- Close to 130 categories for access passes (vehicules and pedestrians)
- Equipment: Access terminals, payment terminals, badge readers, computers, badge printers, etc scattered around 8 pick-up points and 16 access gates to the Show
My job 4 months before the Show:
- Following-up the web interfaces delivery schedule for passes orders
- Writing of functional specifications for 2 new web interfaces
- Following up the development status and testing
- Ensuring that all equipment were in place, orders of additional equipment, etc
Additional charges:
- Entrances being closely binded to access issues, I was also entrusted with ensuring that gates and equipment were ready and in place in time and in conformity with blueprints.
- And entrances being closely binded to receptioning visitors, I also was in charge of coordinating hostesses: needs, allocations, outfit selections, etc
people working on the exhibition center during set-up
sqm of exhibition surface areas
professional visitors
general public visitors
exhibitors
aircrafts
billion dollars' worth of announced contract signed in 2017
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